New fraud techniques by cyber-crooks arise every day. Hackers come up with new ways of getting our information daily. This article reminds us how important it is to never give out personal information over the phone to avoid potential hacking. For more information on protecting your data, read some of our previous articles here!
A Nashville woman has had her entire bank account wiped out after receiving a call from what she thought was her own bank. Unfortunately, it wasn’t real; the callers somehow spoofed First Tennessee Bank’s real number.
On Saturday afternoon, Teresa Manneh received a text message saying it was from the First Tennessee Bank fraud department asking if she attempted a $670 charge at an Airbnb with her card.
“I replied no,” she says. “As soon as I replied no, a guy called me. He said his name was Kevin and he was calling from the fraud department from First Tennessee and said that someone was trying to get into my account.”
She says he asked for permission to put a block on the account and send her a new debit card.
She said yes, and gave him only her username.
But as soon as they hung up, she says her accounts were already cleared out.
“It was already gone. I received an email that the password had been changed.”
She tried logging into her account and no longer could.
She then received two more emails saying she had sent Zelle payments to someone named Junior Louis.
She had $127 in her savings account and $252 in her checking, all of which was gone.
We asked if at any time during the call she suspected it wasn’t real.
“No, I thought it was real because I have the First Tennessee number saved in my phone. When the phone number popped up as First Tennessee, I’m like, ‘okay, someone is calling from First Tennessee.’”
She filed a police report and says the bank told her they know about this happening but are not sure how someone is able to use their phone number.
She’s disappointed with the bank and wondering why, if they know this is happening, they didn’t inform the customers that someone is using their real phone number.
She says the bank told her someone from the fraud department would contact her, but says she has no way to know if that person is real, which is why she plans to go to the bank on Monday and speak with someone directly.