Big shifts in consumers’ expectations are transforming the way people interact with their banking providers. A new report from FIS reveals five big ways the banking experience is changing. Every year, FIS fields a study examining how well banking providers are meeting consumers’ needs. Researchers ask people to rank the importance of nine key attributes like “trust”…
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The most successful financial institutions are leveraging advanced analytics to grow customer relationships organically. Using internal and external data, customer needs are not just being met, they are being anticipated. There is a great deal of discussion in banking around the need to deliver personalized, timely and relevant communications and offers that drive customer profitability,…
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IBM Research announced news on Wednesday (May 23) of the introduction of IBM Crypto Anchor Verifier, a new technology that relies on artificial intelligence (AI) and optical imaging to prove the identity and authenticity of objects! Check out the article, below, for more information! In a blog post, IBM said it is rolling out the technology…
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Banks are turning to digital technology to enhance the customer experience — and reduce payment friction — in an effort to boost top and bottom lines. In meetings and calls with analysts last week, executives from top banks such as Bank of America, JPMorgan Chase and Citi — along with payment companies such as Visa — explained how they are leveraging technology…
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